Service Design YAP

Service Design YAP is a community podcast from Service Design Network UK's chapter.

Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories.

Why did we set up YAP?

Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger.

Why is the podcast called YAP?

Well thats for us to know and you to guess.

We hope that these episodes inform, inspire and entertain you in equal measure.

If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.

Contributors

Host

Stephen Wood

Stephen has spent two decades looking at Customer Experience from different angles (and it’s been a blast).

He’s helped tech firms develop better front-office products and helped investors to value and back better CRM tech firms.

He’s spent months in contact centres around the world, conducting deep research and then designing experiences that help customers and colleagues.

For the last decade he’s worked with ambitious companies looking innovate by applying design principles and emerging tech to business problems.

https://www.linkedin.com/in/sjwood

Guests

Guest

Adrian Westaway

Adrian is an award-winning designer and inventor whose unique approach to design draws on his two biggest passions: magic and technology. Fascinated by the similarities between the two disciplines, he joins them together in products and experiences that have the ability to not only surprise and delight but prompt positive change for individuals and communities.

As co-founder of Special Projects, the London-based design and innovation studio, Adrian leads a team that crafts strategic design visions and reinvents user interactions for forward-thinking global clients. Special Projects blends magic, humanity and technology to transform ordinary interactions into extraordinary experiences. The studio's work spans sectors including consumer goods, technology, AI, automotive and health and wellbeing for clients such as Google, Samsung, BBC, Lego, Sonos and P&G.

https://www.linkedin.com/in/adrianwestaway/