Service Design YAP
Service Design YAP is a community podcast from Service Design Network UK's chapter.
Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories.
Why did we set up YAP?
Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger.
Why is the podcast called YAP?
Well thats for us to know and you to guess.
We hope that these episodes inform, inspire and entertain you in equal measure.
If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.
Episodes
26 episodes
Design's role in transformation programs with Livework's Ben Reason.
Design is often seen as an activity that happens at the front-end of transformation programs, but what if companies adopted a design-led approach to their overarching transformation?In this episode, we catch up with the legendary
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Season 2
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Episode 11
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41:26
Designing the world's best digital transport experience, with TfL's Hanna Kops
Tubes, trains, boats, trams, bikes, busses and even a cable car combine to make Transport for London (TfL), a system that helps 9 million Londoners and a few tourists navigate the world's greatest city.Designing the digital tools that he...
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Season 2
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Episode 10
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46:42
Emergency Service Design: How design is reshaping policing in Scotland with Chris Muir
When the Scotland consolidated its police forces it saw an opportunity to add a Service Design team to the new organisation. Not only would this team make a material contribution to Police Scotland's radical transformation, they would als...
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Season 2
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Episode 9
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48:16
The AI YAP Episode
In this short, bonus edition of YAP we spend time thinking about and playing with AI. Most designers state that AI will become the most powerful design tool of the decade, enabling them to mine the world's data, to find inspiration and ...
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Season 2
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Episode 8
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14:45
Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence
In this festive bonus episode of Service Design YAP, we sit down with Adam St John Lawrence to understand how he uses tactics and techniques from theatre in his design work.A...
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Season 2
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Episode 7
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1:03:58
How your design superpowers can spark innovation with Ian Crawford from NatWest Group.
How can you encourage a retail bank, which will always focus on risk management and stability, to innovate? In this episode we talk with Ian Crawford, NatWest Group's Head of ...
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Season 2
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Episode 6
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43:22
Meet the Next Generation Service Designers (Recorded Live at SDGC Helsinki).
In this episode we get inspired by 7 incredible next generation Service Designers. We find out about how they view the world of design, where they go to get inspired, them and which emoji or meme best represents their design styles.Feat...
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Season 2
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Episode 5
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43:06
Why magicians make the best designers, with Adrian Westaway, co-founder of Special Projects
Special Projects' co-founder, Adrian Westaway talks to us about his journey from amateur magician to master designer and how the skills...
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Season 2
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Episode 5
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45:40
How should seasoned service designers invest their personal development budgets?
Often as not, we get to the end of the year and find that we haven't used up all, (or any) of our training allowance. We know that this is doubly true for more experienced hires who want to focus on "craft" rather that those exploring th...
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Season 2
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Episode 4
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35:54
Farmer-Centred Design: An award winning project from Hellon
The finalists for the Service Design Global Conference awards have just been announced, so we thought that it would be a good time to catch up with one of last year's award nominees t...
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Season 2
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Episode 3
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27:23
Exploring the Service Design Global Conference in Helsinki
The Service Design Global Conference (SDGC) is heading our way at pace and its now only a month until the mass ranks of over 1,000 service designers make their way to Finland for three days talk, studio visits and
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Season 2
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Episode 2
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11:57
Thinking about Inclusive Service Design with Elle Beange from Deloitte Digital
To kick off Service Design YAP's second series we knew that we needed to tackle a heavy weight issue. Having collaborated with the UK charity Scope, and
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Season 2
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Episode 1
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32:10
Redesigning prison education by fostering trust (and founding a record label), with Judah Armani
Ever wondered how society-driven design can spark profound social change? Join us as we sit down with Judah Armani, an inspiring educator who shares his unique journey from studying d...
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Season 1
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Episode 12
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53:46
Knowing when its time to quit. Emma Parnell talks about the importance of being intentional when making your next design career move.
In this episode we meet designer Emma Parnell and talk about working out when its time to move on. InMany of our episodes focus on finding your idea job, bu...
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Season 1
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Episode 11
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38:50
How to pay bills and feed your soul with a Service Design portfolio career, with Daniel Tuitt.
Many of us started are career as business consultants before finding Service Design, however, few of us can claim that the lure of a free Friday fish and chip lunch started their design career journeys.
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Season 1
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Episode 11
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49:38
Does designing with love improve service outcomes? YAP talks with Clive Grinyer.
In this episode we talk with Clive Grinyer. He's not only one of the most universally respected members of the UK service design community, but also a fantastic storyteller, as evi...
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Season 1
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Episode 10
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54:01
How play encourages bolder outcomes in collaborative service design, with Kris Kelly-Frère
Kris Kelly-Frère is a singular individual. When we first met at a design event, the room was filled with austere design folk in cookie-cutter black t-shirt and black jeans. Kris wa...
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Season 1
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Episode 9
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1:03:27
Service Design YAP explores Trauma Informed Design with Jenny Winfield
In this episode we have a frank and fresh talk with Jenny Winfield about Trauma Informed Design Research. We discuss Jenny's route into the profession and she provides a clear and concis...
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Season 1
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Episode 8
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46:11
Service Design YAP meets Jeanette Clement from BT EE.
In our last episode of 2023 we meet Jeanette Clement, a seasoned service design leader who helps organisations meet the needs of users through evidence-based decisions, collab...
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Season 1
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Episode 7
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37:59
Service Design YAP meets Scott Shaw: design leader ex- R/GA ex-Beats by Dre
In this episode we meet the multi disciplinary designer, Scott Shaw and hear his four tactics for designing experiences that engage humans. He also shares tips a...
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Season 1
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Episode 6
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45:41
Service Design YAP meets the Next Gen Designers at SDGC Berlin
At the Service Design Global Conference in Berlin, we talked to 9 designers at the beginning of their professional journeys. Each told a different story about what brought them to the discipline and what their hopes and aspirations were.&...
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1:10:16
Service Design YAP talks about the SDN Global Conference -Berlin!
On October 5th-6th Service Designers from across the world will come together in Berlin for the Service Design Global ConferenceThey'll talk about the challenges facing the industry, catch up with old friends, meet new friends and...
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Season 1
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Episode 5
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9:23
How pioneers establish a culture of design in their company, with Amy Blackwell VP of Experience Design J.P. Morgan
What can a cat on a Roomba (called Helga*) tell us about how AI will reshape the creative industry?How do you introduce design into a bank that's never been "design led"?How do you break into a profession when employers lo...
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Season 1
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Episode 4
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1:00:51
