Service Design YAP
Service Design YAP is a community podcast from Service Design Network UK's chapter.
Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories.
Why did we set up YAP?
Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger.
Why is the podcast called YAP?
Well thats for us to know and you to guess.
We hope that these episodes inform, inspire and entertain you in equal measure.
If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.
Service Design YAP
Leading Service Design Spanners, with Mark Howell.
Mark Howell, has had a rich and varied career. He's the only person that I know that has a PhD in IVR.
In this episode Mark shares his approach to service design leadership. He talks about intentionally crating a culture underpinned by rituals, how modelling the positive behaviours and carving out time to do Individual Contributor, hands-on work means that he never loses touch with the changing shape of service design practice.
He also talks about the "secret work of service designers" - service designers are “spanners”. Mark talks about how we span the gaps to draw on our powers of empathy and orchestration to bring together multifunctional stakeholders to define and deliver services. This is a high stress task that can lead to burn out if not actively monitored and managed.
Sources listed in this episode:
Liminal Thinking - Dave Gray (interviewed here)
True Belonging according to Brené Brown
The other Service Design Podcast that Mark loves:
The Power of 10 with Andy Polaine.
Finding our Way with Jesse James Garret and Peter Merholtz
Service Design YAP is developed and produced by the Service Design Network UK Chapter.
Its aim is to engage and connect the wider Service Design community.
- Episode Host: Stephen Wood
- Production Assistance: Jean Watanya
