Host
Stephen Wood
Stephen has spent two decades looking at Customer Experience from different angles (and it’s been a blast).
He’s helped tech firms develop better front-office products and helped investors to value and back better CRM tech firms.
He’s spent months in contact centres around the world, conducting deep research and then designing experiences that help customers and colleagues.
For the last decade he’s worked with ambitious companies looking innovate by applying design principles and emerging tech to business problems.