Service Design YAP
Service Design YAP is a community podcast from Service Design Network UK's chapter.
Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories.
Why did we set up YAP?
Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger.
Why is the podcast called YAP?
Well thats for us to know and you to guess.
We hope that these episodes inform, inspire and entertain you in equal measure.
If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.
Service Design YAP
Service Design YAP meets Jeanette Clement from BT EE.
In our last episode of 2023 we meet Jeanette Clement, a seasoned service design leader who helps organisations meet the needs of users through evidence-based decisions, collaborative design and problem solving strategies.
Jeanette currently working as the Head of Service Design at BT and EE, where she is leading a user-centred transformation within the organisation.
Under Jeanette’s guidance, the User Research team and now the Service Design team have blossomed, delivering value through user-centered approaches and agile methodologies.
In the episode Jeanette talks about how design has been championed at BT by its Design Director, Connor Ward and the ground-breaking Design Apprenticeship Scheme, set up recently by Richard Chong, who sadly passed away this year. Donations can be made to Richard's charities here.
Jeanette also mentions the inspirational work of Kate Tarling, and specifically her work around the Service Organisation.
Jeanette previously held the position of Head of Design and User Research at Parliament Digital Services. Here, Jeanette established multidisciplinary teams, fostering an agile and lean approach to design and development.
BT Design's blog can be found here.
Service Design YAP is developed and produced by the Service Design Network UK Chapter.
Its aim is to engage and connect the wider Service Design community.
- Episode Host: Stephen Wood
- Production Assistance: Jean Watanya
